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Part Two: Implementing Your Strategic Plan, Training

Conducting Business Audits

After a business or service organization completes the training, they are offered a complimentary “Business Audit”. This is an assessment of the current physical state of a business. It includes a checklist of small changes that business owners and employees can make so that people living with dementia feel comfortable. The audit (checklist) can be completed by staff or with a person from The Dementia Society.

Giant Tiger completed an in-person business audit and learned to add colour contrast to the washroom to prevent falls. Giant Tiger corporate has also adopted the training module into their own training platform so that all managers and owners across Canada can be trained as dementia inclusive.


Here is a step-by-step process for conducting business audits.

Step 1
Create a tool that includes a checklist of all the physical and internal changes a business should consider.
Step 2
Provide the tool (Business Audit Package) to the business.
Step 3
Collect testimonials from businesses that complete the audit.
Step 4
Collect business information, e.g. logos, business description, contact info, etc., for inclusion on Dementia613 (if you have such a directory).

As with any new project and process, there are unforeseen challenges. We aim to share the challenges we met and the lessons we learned as a result.

Lessons Learned

Business owners are very supportive of going through the business audit if you can get the initial buy-in.


  • Have a marketing team (internal or external) promote e-modules; it’s best to have a dedicated training webpage where users can select training mode (e-module, in-person, virtual (live, or custom)
  • Offer flexibility whereby businesses can complete the audit independently or with a representative from The Dementia Society.

Giant Tiger Business Audit Example


Throughout The Stronger Together Project, we produced various resources that may be helpful to other organizations.


Business Audit Template


Business Audit Kit Example

Business Audit Example – Giant Tiger


Business Audit Kit Template

Business Audit Template – Giant Tiger Arnprior