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Part Two: Implementing Your Strategic Plan, Training

Building a Dementia Inclusive Community

The Stronger Together team developed a training workflow early on. We mapped out the required responsibilities. The team reviewed/amended existing training presentations and updated statistics, created uniformity and updated branding, added new supporting media and completed French and Mandarin translations.

Reaching a diverse group of people is one of the priorities of the project. As such, we made sure that we delivered training to the following groups: youth, francophones, LGBTQ+, women specifically and urban communities.


Here is a step-by-step process for building a Dementia inclusive community.

Step 1
Create different training module formats; in-person, virtually (e.g. Zoom), online course platform (e.g. Thinkific).
Step 2
Generate prospects through an awareness campaign.
Step 3
Maintain a database to capture outcomes.
Step 4
Deliver training and survey participants.
Step 5
Initiate the post-participating process, e.g. a thank you email with a list of resources.
Step 6
Share the best practices from sessions with the team.

As with any new project and process, there are unforeseen challenges. We aim to share the challenges we met and the lessons we learned as a result.

Lessons Learned

  • Having a personal connection/introduction to a business/service results in a greater chance of securing a training session.
  • Cold calling/emailing does not produce strong results unless you have a clear benefit to the business. Unless the owner/manager has been “touched” by someone living with dementia, there is no urgency to complete the training.


  • Best to keep a collective record (using an online shared platform) that the whole team can access.

Training Summary


Throughout The Stronger Together Project, we produced various resources that may be helpful to other organizations.

Infographic Postcard

Dementia Inclusive Training Postcard



Dementia Inclusive Training Webpage



Dementia Inclusive Training Certificate


Infographic Postcard

10 Tips to Communicate Well with a Person Living with Dementia


Infographic Postcard

10 Warning Signs Could This be Dementia


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