1
Approach the person from the front.
If they are seated, go down to that level.
2
Identify yourself.
Tell them your name and offer to help.
3
Maintain eye contact.
It will help them focus on what you’re saying.
4
Address the person by name.
Speak slowly and clearly.
5
Present one idea at a time.
It will help them understand.
6
Repeat or rephrase the person’s responses.
This can help clairify what they are trying to tell you.
7
Ask “yes” or “no” questions.
Allow time for a response.
8
Use gestures.
They can help back up your words.
9
Listen actively.
Achnowledge their emotional state.
10
Let the person know if you are going to touch them.
It will help them understand.
